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This Privacy Notice explains how Gemma Mills Therapy processes your personal information and outlines your rights under applicable data protection laws. It explains the types of personal data we collect, how it’s used, and the steps we take to protect your privacy.

 

Data Controller
The data controller responsible for processing your personal data is Gemma Mills, the sole therapist at Gemma Mills Therapy, based at The Self Centre, Bury St Edmunds.

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What information does Gemma Mills Therapy collect?
In the course of providing therapy services, Gemma Mills Therapy collects and processes the following types of personal information:

• Personal details: Name, contact information (email address, phone number), date of birth, and gender.

• Health information: Details about your health and well-being, which are processed with your explicit consent.

• Payment information: Details of any payments for therapy sessions.

• Session-related information: Notes and records related to therapy sessions and progress.

How is personal information collected?
We collect your information in the following ways:

• Directly from you through consultations, emails, or phone calls.

• Via intake forms and consent forms prior to therapy sessions.

• Through ongoing communication regarding appointments and therapy sessions.

 

Why does Gemma Mills Therapy process personal information?
We process your personal information for the following reasons:

1. Contractual necessity:

   • To provide therapy services and manage the therapeutic relationship.

   • To ensure compliance with legal or ethical obligations, including confidentiality and safeguarding requirements.

   • To process payments for therapy services.

2. Consent:

   • To collect and process health information, which is necessary for providing effective therapy.

   • For any marketing or promotional communications, if you have explicitly consented to receive them.

3. Legitimate interest:

   • To contact you about appointments, cancellations, or changes to your therapy sessions.

   • To ensure the smooth operation of services and gather feedback for improving the therapeutic experience.

 

Who has access to your information?
Your personal information is processed solely by Gemma Mills Therapy, and will not be shared with third parties except when necessary, such as:

• Payment processors: To handle transaction-related information (e.g., payment platforms).

• Therapeutic supervision: To ensure the quality of care, I may consult with an experienced supervisor while maintaining confidentiality.

 

How is your information protected?
We take the security of your personal data seriously and employ measures to ensure your information is protected. This includes:

• Secure storage of your information in physical and electronic formats.

• Ensuring that only authorized personnel (Gemma Mills) have access to your data.

• Use of encrypted communication where appropriate, such as secure email or online session booking platforms.

 

How long is your information retained?
Your personal information will be held for as long as necessary to provide therapy services. After therapy ends, your data will be retained for a period of no more than 3 years, in compliance with professional and legal obligations.

Your rights
As a data subject, you have the following rights regarding your personal data:

• Right of access: You can request a copy of the personal information we hold about you.

• Right to rectification: If you believe any information we hold is incorrect, you can ask for it to be corrected.

• Right to erasure: You can request that we delete your personal information, subject to legal obligations.

• Right to withdraw consent: You can withdraw your consent for us to process your personal data at any time (e.g., for marketing purposes).

• Right to object: You can object to the processing of your personal data based on legitimate interests.

If you wish to exercise any of these rights, please contact Gemma Mills Therapy via email at hello@gemmamillstherapy.com

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Cookies and Website Usage
When visiting Gemma Mills Therapy’s website (or the website of The Self Centre), we may collect information about how you use the site via cookies. This helps us improve the user experience. For more information about cookies, please refer to the website's cookie policy.

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Third-party Services
Gemma Mills Therapy uses third-party services for specific functions, such as payment processing or email communications. We ensure that any third-party providers comply with data protection regulations and have appropriate safeguards in place to protect your information.

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Changes to this Privacy Notice
This Privacy Notice may be updated periodically. Please review it regularly to stay informed about how we are protecting your personal data.

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If you have any concerns or questions regarding your privacy or data protection, please feel free to reach out to Gemma Mills Therapy.